Privacy Policy
Data Controller
TriHaus Property Ltd are the Data Controller. Registered number 16883012 and address 20 Wenlock Road, London N1 7GU. Our Data Protection Lead can be contacted at info@trihausproperty.co.uk
We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").
Collected Personal Data
We are committed to protecting your personal data and respecting your privacy. When you complete our online form, contact us by email or telephone we will collect your personal information such as your name, contact details and any information relevant to your property requirements or services you may need.
We may also collect your personal data from a third party for our own use. We will let you know at the point of contact where we have obtained your personal data from.
How we use your data
We use your personal data to
- Respond to your enquiry or to contact you as a prospective landlord or tenant
- Contact you about properties that math your search criteria (tenants)
- Provide landlords with information about our services and ongoing property management or letting opportunities
Lawful Basis for Processing
Our lawful basis for processing your data is
- Consent - When responding to your enquiry
- Legitimate Interest - when contacting your about our services
- Contract - When you either rent a property through us (tenant), or if you we manage your property (landlord)
Marketing communications
With your consent, we may use your personal data to contact you by email telephone, or other electronic means to provide information about properties, services, offers, and updates we believe may be of interest to you, whether you are a prospective tenant or landlord.
You will only receive marketing communications from us where you hae actively opted in to receive them. You may withdraw your consent at any time by:
- clicking the unsubscribe link in our emails
- contacting us directly using the details provided below
Withdrawing your consent will not affect any communications necessary to respond to your original query or on-going service or contract related communications.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purpose for which is was collected and processed, or until you ask us to remove it (Consent and Legitimate Interest only).
All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims
Data Sharing
Your data will not be shared with third parties without your consent, except where required by law or where necessary to deliver our services
Your rights
Under UK GDPR, you have the right to request access to your personal data, request correction or erasure, restrict or object to processing or to withdraw your consent at any time.
To exercise any of these rights contact us at info@trihausproperty.co.uk or 07856 249 669
If you want to make a complaint
If you want to make a complaint about the way TriHaus Property Ltd has handled your personal data you can send us your complaints directly to info@trihausproperty.co.uk or you can send complaints to our supervisory authority the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.
